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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference | 
 enlarge | Author: Quint Studer
Publisher: Fire Starter Publishing
Category: Book
List Price: $28.00
Buy New: $18.48
You Save: $9.52 (34%)
New (38) Used (15) Collectible (5) from $11.15
Rating:  31 reviews
Sales Rank: 5520
Media: Paperback
Edition: 1
Pages: 280
Number Of Items: 1
Shipping Weight (lbs): 1.1
Dimensions (in): 8.9 x 5.9 x 0.9
ISBN: 0974998605
Dewey Decimal Number: 362.1068
EAN: 9780974998602
ASIN: 0974998605
Publication Date: March 2004
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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Product Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It s about courageous leadership."
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| Customer Reviews: Read 26 more reviews...
 Also Not Just for Hospitals! January 8, 2006
Thomas Bucci (Cleveland, Ohio)
5 out of 5 found this review helpful
I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Quint Studer's book as I began a project to implement lean systems in several hospitals. "Hardwiring Excellence" will always rank as one of my favorite books on leadership. I especially enjoyed Studer's personal story and recognition of himself as "the problem" and his transformation as an effective leader and organizational catalyst.
Life Changing! If you are a burned out healthcare leader... June 6, 2004
4 out of 4 found this review helpful
You simply must read this book. This clearly demonstrates how to take complex situations and make them easy to understand by connecting to purpose, worthwhile work and making a difference. I now remember why I got into healthcare in the FIRST place. I am a better leader because of these Principles.
A "How-To" for Excellence June 8, 2004
4 out of 4 found this review helpful
Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.
The definitive textbook on excellence June 3, 2004
3 out of 3 found this review helpful
Quint Studer has been making a difference in healthcare for years. His nine principles have been proven successful many times over in organizations large and small throughout the nation. Hardwiring Excellence is a primer of how the nine principles can help an organization achieve excellence. It is a step by step guide that provides an entertaining combination of wonderful stories and practical information that works. You will read and re-read this book many times over, and it will take you on a journey to achieve excellence that you never thought possible.
Hardwiring Excellence November 10, 2006
BB (Las Vegas, NV USA)
3 out of 3 found this review helpful
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.
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