Visioneer Onetouch 9320 USB Flatbed Scanner

The Visioneer OneTouch 9320 scanner comes with ScanSoft PaperPort 8.0 SE for easier file management; PaperPort's TextBridge OCR engine for converting scanned text into editable documents; and ArcSoft PhotoImpression software for editing images for print, web applications, or email. Designed for compatibility with Windows XP, the 9320 is also compatible with Windows 98, 2000 and ME.

What's in the Box
Visioneer OneTouch 9320 USB Scanner, cable, AC power supply and cord, software bundle, user guide, warranty information

Customer support said there is nothing they can do. They claim Windows XP does not allow a scanner and a camera to be connected at the same time (yeah, like nobody has ever done this before). When I mentioned to the tech that an older Visioneer (USB) scanner and the same camera worked together just fine, he said "Wow, that's weird"! When I started to talk about a refund on the product, I was disconnected.


Lack of control   June 15, 2004
mommacass (Palmyra, VA United States)
20 out of 20 found this review helpful

Lacks the size and quality control of the Epson Perfection series as well as other scanner models. Also, the copy function is black and white only. Every other scanner I have owned (including Epson and HP) is capable of direct color copies and I was very disappointed that this one only copied black and white. You can scan in color to the OCR, but the OCR decided I didn't have a printer despite the fact that my printer was in it's list of possible choices. The scanner worked fine directly with the printer, but I needed to make color copies and this product wouldn't do it (surprising considering my other scanners cost far less and could do so much more), so I returned this frustrating product.


Visioneer 9320 - Send it back to Alpha testing.   June 15, 2004
OCE (Monroe, CT United States)
15 out of 15 found this review helpful

Review Visioneer 9320:

+ The side open covers is a nice feature.
- The user guide is not up to date for the current release - 8.x.
- The software installation aborted and required an extensive search of the Visioneer web site to locate utilities to remove Registry entries.
- The 35mm Negative scan terminates at high (>4800) resolution.
- The 9320 is available for $25< @ competitive outlets.
- No configuration option to keep the Scan Monitor from loading at Start-Up.

Summary: Don't waste your time or money here.


Installation Nightmare   January 25, 2005
jlspublic (Florida)
13 out of 13 found this review helpful

Short Version:
This looks like a really nice piece of hardware ruined by poor software and installation procedures. I say "looks like" because, after three hours, I gave up on trying to get it set up and returned it. If you get lucky on the initial install, congratulations; otherwise, don't fight it, just return the scanner.

Long Version:
I am not a computer novice, which worked against me in this case. Rather than install the drivers from the provided CD, I immediately went to the Visioneer website and got the latest drivers. I installed them and hooked up the scanner. None of the buttons on the scanner or in the included software worked although I was able to scan from another image handling program I have. I tried uninstalling and then installing from the CD. This failed miserably (error messages on the install and no longer able to scan from anywhere) so I checked out their online support. I found a "clean uninstall" utility (shouldn't the standard uninstall be clean, I wondered) which I tried out but still couldn't re-install. I finally found a manual procedure for the "clean (not) uninstall" which I followed (open registry, wreak various forms of mayhem, cross fingers, reinstall) with no better result. Finally, I decided this was not worth the pain. There are plenty of good scanners out there with software that actually installs. Maybe next time they will spend more than 5 minutes on their installer.


Don't try to scan slides or negatives   April 7, 2004
Thomas C Bennett (Millfield, Ohio United States)
16 out of 17 found this review helpful

I bought the Visionerr 9320 along with a Dell XPS computer. It will scan picutes beautifully but will not scan 35mm negatives or slides, which is the reason I bought it. Customer help is "no help". I have the latest drivers, etc.. Very frustrating. I suspect , as the other reviewer said, I have too many other items connected by USB ports, although I am not running anything else when I am attempting to scan negatives. Anyone buying this scannner for scanning slides and negatives will be dissapointed.